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ACCOUNT MANAGER

ABOUT THE COLIBRI COLLECTIVE
 
Named one of the Best Places to Work by Phoenix Business Journal, The Colibri Collective is the first Latina-owned digital marketing firm in Phoenix, Arizona. We are an award-winning full-service marketing agency providing a collective of talent with experience and expertise in all things marketing. Serving a wide range of clients varying from the political, non-profit and education sectors, our focus is to deliver elevated strategies that ignite emotion and most importantly results.

 

Our partnerships with clients are the cornerstone of our success. We specialize in marketing for progressive causes and ideals that build a better world. Currently, our portfolio includes K-12 and higher education institutions; Latinx, BIPOC, and other special interest groups; independent expenditures from across the country; human rights advocacy organizations; healthcare services and educators; and nonprofits.
 
ABOUT THIS ROLE

This in-person role will primarily involve building client relationships through regular, proactive, and strong communication to drive account strategy and campaign execution. Must have a passion for serving and managing clients through the development and coordination of multi-media marketing campaigns, with an emphasis on digital marketing. Our ideal candidate will represent our company well to ensure client satisfaction, solidify long-term partnerships, and identify new opportunities to increase sales. You will be managing a variety of clients and their projects to build strong working relationships in order to anticipate client needs and to manage the delivery and execution of various projects. To be successful in this position, you’ll be a self-starter, a problem solving guru, and have the ability to show keen attention to detail in order to deliver the best on behalf of all clients.
 
WHAT YOU’LL DO
 

  • Responsible for relationship management and communication with various clients to create strong working relationships with clients by understanding their business, goals and needs as well as being able to proactively manage issues that arise
     

  • Responsible for the creation of the project briefs including but not limited to creative, media, and web development
     

  • Work closely with project manager on timeline identification, objectives and budgets on behalf of clients
     

  • Act as point of contact with clients on a daily basis to ensure proper execution of projects, including but not limited to client calls, contract/scope management, budget management, and all client approvals
     

  • Communicate with internal team on all timelines and deliverables, client expectations, and hard cost expectations
     

  • Guide clients in the limits of their budget and agreed upon terms to ensure realistic expectations
     

  • Assist in development of project plans, client presentations and proposals
     

  • Utilize internal and external systems to create projects and manage project flow including time entry for each project
     

  • Responsible for keeping client informed of the status of each project including approvals, monitoring of timelines, status reports, and communication as needed
     

  • Collaborate with various teams regularly to ensure timeline milestones are being met and communicate with client as needed of any changes/approvals
     

  • Understand each step necessary to complete each project and project milestone
     

  • Review and QA all deliverables and send those deliverables to client for final approval
     

  • Monitor and review all client projects and campaigns to ensure they remain on strategy and meet the client's business goals utilizing identified reporting systems
     

  • Work closely with owner on identifying new sales opportunities, formulating future sales strategies, and close sales opportunities as designated
     

  • Communicate the agency value to current and potential clients

 
REQUIRED QUALIFICATIONS
 

  • Bachelor’s degree in communications, advertising, marketing or related field
     

  • 4-6 years experience as an account manager or in agency or related field
     

  • Proficiency in G-Suite (Docs, Sheets, Slides) and Microsoft Suite (Excel, Word PowerPoint)
     

  • Experience in project management systems such as Workamajig, Advantage or Monday.com
     

  • Self-starter that is willing to go the extra mile, push boundaries and holds a high level of excellence
     

  • Excellent written and verbal communication skills
     

  • Ability to demonstrate high levels of account management, accountability, attention to detail and willingness to bring your own perspective
     

  • Willingness to push boundaries, both internally and externally
     

  • Proactively make decisions, troubleshoot, and think outside the box
     

  • Strong strategic thinking, time management, and collaboration abilities
     

  • Able to give and receive constructive feedback
     

  • Spanish speaking a plus

 
Compensation Range: $55,000 - $68,000 based on experience + bonus based on performance
 
BENEFITS
 

  • 11 paid holidays, including your birthday
     

  • Health, dental, and vision insurance
     

  • 401K with employer matching and profit sharing
     

  • Joining a collaborative, upbeat team!

 
SCHEDULE

Monday to Friday.
Must be able to work on site. Remote work is not available for this position.

Please submit your resume and 3 references or questions to hr@thecolibricollective.com

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