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ACCOUNT MANAGER

Colibri Collective is seeking an accomplished, forward-thinking account manager to lead our exceptional team to new heights. The ideal candidate is a strategic leader who will craft and implement a vision to enhance our client relationships and account management department, ensuring successful outcomes and growth.

Colibri Collective is the first Latina-owned digital marketing firm in Phoenix, Arizona, and has been named one of the Best Places to Work by Phoenix Business Journal. We are an award-winning full-service marketing agency providing a collective of talent with experience and expertise in all things marketing. By serving a wide range of clients varying from the Political, Educational, and Non-Profit sectors. Our focus is to deliver elevated strategies that ignite emotion and most importantly, results.

Our partnerships with clients are the cornerstone of our success. We specialize in marketing for progressive causes and ideals that build a better world. Currently, our portfolio includes K-12 and higher education institutions; Latinx, BIPOC, and other special interest groups; independent expenditures from across the country; human rights advocacy organizations; healthcare services and educators; and nonprofits.

As an account manager, your primary responsibilities include building and maintaining client relationships, understanding client needs and objectives, managing client accounts and projects, developing and executing marketing strategies, ensuring client satisfaction, and acting as the main point of contact for communication between clients and the agency's internal teams. This role is instrumental in driving revenue and growth for the agency while delivering effective advertising solutions to clients.

RESPONSIBILITIES

Management:

Collaborate with the project manager on timeline identification, objectives, and budgets on behalf of clients.
Act as the main contact for clients, and ensure effective implementation of projects. This includes managing client calls/meetings, overseeing contract and scope details, handling budget matters, and obtaining all necessary client approvals.
Communicate with various teams on timelines, deliverables, client expectations, and hard cost expectations.
Review and QA all deliverables and send those deliverables to the client for final approval while ensuring quality control and the completion of project deliverables.
Monitor and review all client projects and campaigns to ensure they remain on strategy and meet the client’s business goals.
Utilize internal and external systems to create projects and manage project flow including time entry for each project.
Communicate the agency's value to current and potential clients.

Cultural Sensitivity:

Recognize the significance of cultural nuances in communication styles, greetings, and expressions of formality.
Aware of and respectful of cultural holidays, festivals, or customs that may impact the client's availability or preferences.

Strategic Planning:

Assist in the development of project plans, client presentations, and proposals.
Assist clients in navigating within the confines of their budget and mutually agreed-upon terms to establish and maintain realistic expectations.
Monitor and review all client projects and campaigns to ensure they remain on strategy, budgets are met and all KPIs are met.
Work closely with the client on identifying new revenue opportunities.

Client Engagement:

Establish and maintain ongoing, transparent communication with clients, ensuring that they are informed and satisfied with services.
Act as a bridge between clients and internal teams, interpreting and conveying client needs, goals, and expectations effectively.
Provide regular updates to clients on project status, milestones, and progress, and keep the clients informed of developments to ensure project execution and client approvals.
Address client inquiries, concerns, and issues promptly and effectively to maintain client satisfaction.
Facilitating and coordinating communication between clients and various internal teams to ensure smooth operations and a cohesive client experience.

REQUIRED QUALIFICATIONS

Bachelor’s degree in communications, advertising, marketing, or related field.
4-6 years experience as an account manager in an agency or related field.
Proficiency in G-Suite (Docs, Sheets, Slides) and Microsoft Suite (Excel, Word PowerPoint).
Experience in project management systems such as Workamajig, Advantage, or Monday.com.
Self-starter who is willing to go the extra mile, push boundaries, and hold a high level of excellence.
Excellent written and verbal communication skills.
Ability to demonstrate high levels of account management, accountability, attention to detail, and willingness to bring your perspective.
Willingness to push boundaries, both internally and externally.
Proactively make decisions, troubleshoot, and think outside the box.
Strong strategic thinking, time management, and collaboration abilities.
Able to give and receive constructive feedback.
Spanish speaking is a plus.

COMPENSATION
Based on experience + bonus based on performance

BENEFITS

11 paid holidays
Health, dental, and vision insurance
401K with employer matching
Profit sharing
Joining a collaborative, upbeat team!

SCHEDULE

Monday to Friday.
Must be able to work on site. Remote work is not available for this position.

At The Colibri Collective, we value a diverse, inclusive workforce and we provide equal employment opportunities for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of a disability, we will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

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